Privacy Policy
Last updated: 14 June 2026
1. Who we are
MyCompany.LTD is a product operated by 1STNET MARKETING LTD, a company registered in England and Wales under company number 15261922, with its registered office at 1a Babington Road, Barrow Upon Soar, Loughborough, England, LE12 8NH. In this Privacy Policy, "we", "us", and "our" refer to 1STNET MARKETING LTD. You can contact us at hello@1stnetmarketing.com or on 0800 593 0369.
2. Scope
This Privacy Policy explains how we handle personal data in connection with our website (https://www.mycompany.ltd), the MyCompany.LTD platform (https://app.mycompany.ltd), and the services we provide. It is designed to support UK GDPR-aligned workflows and responsible data handling. It does not form part of any contract for services.
3. Our roles under data protection law
Where we process personal data contained within a customer's workspace on the customer's instructions, the customer is normally the controller and 1STNET MARKETING LTD is normally the processor. Where we process personal data for our own purposes, such as account administration, support, billing, and the operation of our website, 1STNET MARKETING LTD may act as a controller.
4. Personal data we may collect
Depending on how you interact with us, we may collect: identity and contact details (such as name, business email, telephone number, and company); account and login information; billing and transaction details; support and correspondence records; usage, device, and log data; and any information you choose to provide when contacting us. We may also process personal data that customers include within their workspaces.
5. How we collect data
We collect personal data directly from you when you contact us, request a demo, register an account, or use our services. We also collect data automatically through your use of our website and platform (for example, through essential cookies and server logs), and we may receive data from service providers and partners who help us deliver our services.
6. Purposes
We use personal data to provide and administer our services; to set up and manage accounts; to respond to enquiries and provide support; to process payments and manage billing; to operate, secure, and improve our website and platform; to communicate with you; to comply with legal obligations; and to protect our rights and prevent misuse.
7. Lawful bases
We rely on one or more of the following lawful bases under UK GDPR: performance of a contract (to provide our services); our legitimate interests (such as running, securing, and improving our business, where these are not overridden by your rights); compliance with a legal obligation; and consent (for example, for certain marketing or optional analytics), which you may withdraw at any time.
8. Marketing communications
Where required, we send marketing communications on a consent basis and we do not use pre-ticked consent boxes. You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us. Opting out of marketing does not affect service-related communications that we need to send you.
9. Cookies and analytics
We use essential cookies that are necessary for our website and platform to function. Optional analytics cookies are only used with your consent. We do not enable optional analytics or tracking without consent. For full details, please see our Cookie Policy.
10. Sharing personal data
We share personal data with service providers and subprocessors who help us deliver our services (such as hosting, infrastructure, communications, and payment providers), under appropriate written contracts. We may also disclose personal data where required by law, to protect our rights, or in connection with a business reorganisation. We do not sell personal data.
11. International transfers
Some of our service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, we take steps designed to ensure that an appropriate level of protection is in place, such as relevant adequacy regulations or standard contractual clauses with additional safeguards as appropriate.
12. Data retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, comply with legal, accounting, or reporting obligations, and resolve disputes. When personal data is no longer needed, we take steps to delete or anonymise it.
13. Individual rights
Subject to applicable law, you may have rights to access your personal data; to request correction or deletion; to restrict or object to processing; to data portability; and to withdraw consent where processing is based on consent. Where we act as a processor on behalf of a customer, we will direct relevant requests to that customer. To exercise your rights, please contact us using the details below.
14. Security
We implement technical and organisational measures intended to support responsible data handling and to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
15. Children
Our website and platform are intended for business use and are not directed to children under the age of 18. We do not knowingly collect personal data from under-18s. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
16. Contact and complaints
If you have any questions or concerns about this Privacy Policy or how we handle personal data, please contact us at hello@1stnetmarketing.com or on 0800 593 0369. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at https://ico.org.uk.
17. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, take additional steps to notify you. We encourage you to review this policy periodically.